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Pretty Glow

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Frequently Asked Questions

Have questions about our products, orders, or how to get the best results from Bow & Glow?
Browse the answers below to learn more about our eye patches, skincare routine tips, and support information.

Product Questions

What are Bow & Glow eye patches?

Bow & Glow eye patches are cooling and hydrating under-eye patches designed to refresh tired eyes, reduce the appearance of puffiness, and brighten the under-eye area in minutes. They are a quick and easy addition to your skincare or self-care routine.

The patches are infused with a hydrating serum that helps nourish the delicate skin under your eyes. When placed under the eyes, the patches help deliver moisture and soothing ingredients while you relax.

We recommend wearing the patches for 10–20 minutes to allow the serum to fully absorb and provide the best results.

No. After removing the patches, simply gently pat the remaining serum into the skin until it is fully absorbed.

Yes, they can be used whenever your under-eye area needs hydration and refreshment. Many people enjoy using them as part of their morning routine, before makeup, or during self-care time.

Yes, they can be used whenever your under-eye area needs hydration and refreshment. Many people enjoy using them as part of their morning routine, before makeup, or during self-care time.

Usage & Skincare

When is the best time to use Bow & Glow patches?

You can use them anytime, but they are especially helpful:

• Before makeup application
• In the morning to reduce puffiness
• Before events or photos
• During your evening skincare routine

Yes. Storing them in the refrigerator can enhance the cooling and depuffing effect, making them even more refreshing.

Bow & Glow eye patches are designed to be gentle and suitable for most skin types. If you have sensitive skin or specific skin concerns, we recommend testing on a small area first.

Orders & Shipping

How long does shipping take?

Shipping times may vary depending on your location. Once your order is processed and shipped, you will receive tracking information to follow your delivery.

Yes. After your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your package.

If you notice an incorrect shipping address after placing your order, please contact our support team as soon as possible so we can assist before the order ships.

Returns & Support

What is your return policy?

For information regarding returns, exchanges, and refunds, please visit our Shipping & Returns page for full details.

If you have any questions or need assistance, you can reach out to us through the Contact Us page. Our support team will respond as soon as possible.

Still Have Questions?

If you didn’t find the answer you were looking for, feel free to reach out to us.

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